Master negotiator and author of Getting to Yes with Yourself William Ury says successful negotiators first listen to the person on the other side of the table.
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Click here for part 2 – William Ury: The Key to Power in Any Negotiation Is In Your Hands: http://www.inc.com/william-ury/key-to-power-in-any-negotiation-is-in-your-hands.html
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